Do you offer a bespoke service?
- Yes, we do. Please email us via the contact page or at info@susyloubridal.co.uk with a list of your requirements and your wedding date and we'll happily put a no-obligation quote together for you.
Are the diamante's stuck on or are they pins?
- The Diamante's are NOT stuck on, they are on pins. Most of the Diamantes have been glued and stem-wrapped into the flowers, however parental supervision is required at all times as NOT TOYS. If you prefer the pins to be left out, then please let us know before we make your order. We will not be held responsible for any liability or claims.
Can I ask for alterations to your shop items?
- Yes, we're happy to make any alterations to the items in our shop - simply contact us beforehand.
Can you make matching items to the products in your shop?
- Yes, if you require any matching items then email us via the contact page and we'll work some prices and ideas out for you.
How long does it take to make and deliver my order?
- We hand make each order, which can take some time. Some smaller orders can be delivered within a few days if we have the flowers in stock. However, larger orders will take up to a few weeks depending on how busy we are. In peak season this may be slightly longer. Please check with us if your order is urgently required and we will do our utmost to help depending on our schedule.
What are the Flowers made of?
- All our flowers are made of velvet touch foam and silk flowers, with realistic artificial foliage.
- The Flowers are ideal for allergy and hay-fever sufferers and are less likely to attract insects wasps and Bees as real flowers tend to. Your flowers can be organised way in advance of your special day too without the last minute panic or worry.
Can you make any order sooner than delivery time?
- Orders for just a couple of items we may be able to help you with. For larger orders please contact us to see if we can achieve this before you place your order. If we have the flowers in stock and we are able to help you with a quicker order, then we will help you with this. Normally though we aim to dispatch all other orders within a few weeks.
Who delivers my order and cost?
- We deliver by Royal Mail 'TRACKED' Delivery for most orders and this takes approx 2-3 days on average, but cannot be guaranteed. Our postage cost is a flat rate of £4.50. Royal mail “TRACKED 24” is available at £5.50 if you request it. For ALL Larger orders we dispatch via Parcel Force 48 which costs up to £14.00 next day delivery up to 2kg, but if your order amount is over £120.00 your entire order will have free tracked postage.
How will my order be packaged?
- We package all orders in boxes and pack them with bubble wrap and clear Cello wrap to ensure that they arrive in perfect condition. Once you have checked your flowers and you wish to store them for your Special day, if you leave the flowers in the box in a cool dry place and out of sunlight they will store absolutely fine and be dust free. If you are getting married abroad they should be safe in the hold or hand luggage as long as they are not packed too tightly together so as to squash them.
- Please check with your airline as to what facilities are available to store them!
How do I pay for my order and is it secure?
- We use PayPal Business to take payments. All your sensitive card details are entered directly onto the PayPal website we will never have any access to your card details whatsoever. Any On-line shop orders paid for during the checkout process will be encrypted and secure.
Note for Customer: You do not need a PayPal account to pay.
Do you sell all flower samples?
- Yes, we will only send the flower head not the stem so you can colour match to your theme and a reduced postage cost of £1.50 including postage