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Pricing & Payment
No item will be dispatched until full payment has been received and cleared by the bank. For this reason the PayPal payment is our preferred. The PayPal address is susyloubridal@gmail.com
If you have ordered your wedding flowers but have not received them yet but you wish to cancel them, please contact us as soon as possible. If your order has already been started or your flowers have been ordered, your refund will be subject to a 25% cancellation fee. This will be deducted from any refund that is paid back to you.
Terms & conditions for ratings & reviews
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Susyloubridal. To the extent of any conflict between Susyloubridal Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the Susyloubridal Service.
By submitting any content to Susyloubridal, you represent and confirm that:
· You are the sole author and owner of the intellectual property rights thereto;
· All “moral rights” that you may have in such content have been voluntarily waived by you;
· All content that you post is accurate;
· You are at least 18 years old;
· Use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
· That is known by you to be false, inaccurate or misleading;
· That infringes any third party’s copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
· That violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
·That is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
· For which you were compensated or granted any consideration by any third party;
· includes any information that references other websites, addresses, email addresses, contact information or phone numbers;
You agree to indemnify and hold Susyloubridal harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable attorneys’ fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party.
For any content that you submit, you grant Susyloubridal a perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you.
All content that you submit may be used at Susyloubridal’s sole discretion. We reserves the right to change, condense or delete any content on the website that Susyloubridal deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. . Ratings and written comments are generally posted within two to four business days. However, we reserve the right to remove or to refuse to post any submission for any reason and in some cases place a ban on such users with and on a specific IP addresses. You acknowledge that you, not Susyloubridal, are responsible for the contents of any submission. None of the content that you submit shall be subject to any obligation of confidence on the website.
By submitting your email address in connection with your rating and review, you agree that Susyloubridal may use your email address to be contacted specifically about the status of your review and other administrative purposes
Order Dispatch Time
All Wedding flowers are handmade to order for you, so please allow up to 4 weeks to dispatch your order, and larger orders can take up to 6 weeks or longer at busy times. If you require your wedding flowers before then, please contact us so that we can fit you into our schedule.
Please email info@susyloubridal.co.uk for urgent orders
Returns
You can return any item purchased on a fixed priced sale for a full refund within seven days after receipt. However, you must take reasonable care of the items. You will be responsible for the FULL shipping costs both to and from your address.
To cancel your order you must advise us by email and with your reasons to info@susyloubridal.co.uk
Once we receive your email regarding the return, please fill out our form https://www.susyloubridal.co.uk/returns .All parcels that are sent back without authorisation will be at your own risk.
We would strongly advise using recorded delivery (signed for service) or fully tracked service as the parcel is not our responsibility until we sign for it back to the address provided
Our decision and the right to cancel and return for a refund do not apply to the following-:
Personalised goods or goods made to a consumer’s specification - This includes ALL Bespoke custom orders either placed on the website, Facebook and in cases over the phone.
If the product is proven faulty, or defective, we will send out a replacement free of charge, as long as photographic evidence is sent of the damage to info@susyloubridal.co.uk
PLEASE NOTE: We will only accept the return of items if sent back in its original unused condition. This includes any items that smell of smoke. Items must be returned in original packaging. Also if you are unsure of any colour to match your colour theme, we highly recommend that you order a sample before placing an order.
Miscellaneous
All our artificial flower arrangements are hand made and are brand new. All pictures shown are for illustration purposes and some colours and or dye lots may vary from time to time.
If you are ordering a wedding Package and later need to order additional items, please note that we cannot guarantee that the same dye lot will apply as this is out of our control due to the manufacturers. We cannot be held responsible and would recommend customers order items all together to avoid disappointment. Also some pictures may be slightly different to the finished product. Although we do our best to make sure the items are as near to the picture as possible, sometimes we may need to use alternative foliage and brooches. These will still be as high quality as used in our pictures.
All images, photographs, pictures and text used on any website owned by Susyloubridal and are subject to copyright law and owned in full by Susan Shaw of Susyloubridal
Any unauthorised copying or duplicating will constitute an infringement of copyright and appropriate action will be used.
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If you order a large order, all your flowers will match in dye lots. However, we cannot guarantee that if you order things at different times, that the dye lots will be the same.
Why not have something designed in your theme colours by us, for you.